Shop 26 Mini Mall, Mbaazi Ave, Valley Arcade Nairobi

We’re open Monday – Saturday, 10:30 a.m. – 5:45 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Within Nairobi we charge a flat fee of KSh350/$3.50.

WIthin Kenya we charge a flat fee of KSh500/$5.

Outside of Kenya we have special rates with DHL for KSh2600/$26 for anything weighing upto 1.5kg/3lbs for 3-day delivery.

Flat rate outside of Kenya is KSh1500/$15 for up to 2kgs. Takes 10-15 working days.

We are not responsible for issues regarding customs within your country but will support you with any documentation needed.

Which payment methods are accepted in the Online Shop?

We accept MPESA and Cash within Kenya. For all other countries we accept all major cards. We also have a bitcoin account incase you are into that kind of stuff

How long will delivery take?

Within Nairobi, you enjoy same-day delivery. Outside of Nairobi, expect 2 days as we have to process your orders with our couriers. Outside of Kenya, if you opt for DHL, expect 3 days and for flat rate expect the long suspense of waiting for 10-15 days via Kenya Post. In all cases you do receive tracking except for orders within Nairobi.

How secure is shopping in the Online Shop? Is my data protected?

We use trusted, secure card processor known as PesaPal. For bitcoin we use BitPay.

What exactly happens after ordering?

We get in to panic mode and ship out your orders on time. The happiness of receiving something on time is something we want you to constantly enjoy every time you engage us.

Do I receive an invoice for my order?

It is your right. You will receive an email with an order confirmation.

Send us an email